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Establishment of the Digital Transformation office

12 April, 2013
By Allison Orr

The Federal government has established a Digital Transformation Office (DTO).

It’s within the Department of Communications, and is intended to ensure that government services can be better delivered digitally.

According to the media release, it will “operate more like a start-up than a traditional government agency”.

The Office will have a central role, leading all government ICT investment decision relating to “citizen-focused digital service delivery”, according to an article by Harley Dennett in The Mandarin.  It will also act as a “digital champion” and educator for agencies with limited digital expertise.

“One of the DTO’s first tasks will be to ensure people no longer have to complete separate log-on processes for each government services.  Instead, people should have a ‘digital identity’.”

One of the questions yet to be resolved is how this project fits with other government departments.  The Department of Human Services runs myGov for Centrelink, Medicare and other welfare payments.  And the Department of Finance has previous been responsible for a whole-of-government ICT view.  The single log-on project within the DTO will have to work closely with other departments and existing login processes, but will hopefully develop ways that make it easier to interact with government services.

Previously published in undefined.

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