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Microsoft launches 'Citizen Service Platform'

29 January, 2008
By Allison Orr

At the Government Leaders Forum in Berlin, Microsoft unveiled its new eGovernment platform, the Citizen Service Platform (CSP), which promises greater responsiveness to citizens needs and efficient delivery of services via the Internet.

According to Microsoft, CSP will "make it easier for governments to interact with citizens, streamline processes and, as a result, save time and taxpayer dollars".

The CSP does not involve any new technology, but, after partnering with many governments over several years, Microsoft has developed applications that sit on existing technology platforms used by local and regional governments.  Microsoft will provide governments with “templates” that let citizens save time and effort by, for instance, paying fines or applying for a birth certificate online. 

"We see this increasing need for governments to become e-governments," Microsoft vice president of Worldwide Public Sector Ralph Young told AFP.  "As the public gets more informed about technology, they have greater expectations from their government. This is aimed at using Microsoft technology in government to more efficiently provide services to citizens."

The CSP will first be rolled out in the US, then Europe, then the rest of the world.

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